How to refer your clients
To refer someone, please download a Professional Referral Form to send to us via email. Alternatively you can signpost clients to self-refer online.
How Talking Therapies works
Our Talking Therapies service at Total Wellbeing Luton is a free and confidential NHS treatment designed to help with common mental health problems such as stress, anxiety, and depression for anyone aged 16 years and over, registered with a Luton GP.
All referrals into our service will be looked at within 24 hours and the client will be contacted. If we think the referral is appropriate, we will book the client in for an assessment. However, if we feel a different service would be more suitable for their needs, we will contact them to discuss this and help them with the next steps. For further information please visit NHS Talking Therapies.
Suitability criteria for professionals
Clients must be over the age of 16 and registered with a Luton GP. As a primary care talking therapies service we are not able to provide an emergency response and therefore any referrals to support with unstable risk or safeguarding concerns should be referred to the appropriate agencies. Clients should be aware of the requirement to engage in therapeutic intervention for the following:
- Depression
- Stress
- Poor sleep
- Anxiety Disorders: (Specific Phobias, Generalized Anxiety Disorder, OCD and BDD, Post Traumatic Stress Disorder (PTSD), Health Anxiety, Social Anxiety, Panic (with or without Agoraphobia)
- Low Self Esteem
- Long Term Physical Health Conditions and pain
- Medically Unexplained Symptoms and Somatoform conditions
- Complex grief
Unsuitable referrals
- Under 16
- Imminent or unstable risk of harm to self or others
- Severe impact on functioning (i.e. unable to attend and commit to regular talking therapy appointments, severe self neglect)
- Severe and enduring mental illness such as Psychosis, Bipolar Affective Disorder, Eating disorders
- Support for Personality disorders and/or emotional regulation
- Primary problem of substance, alcohol or other addictions
- Significant learning disabilities or cognitive impairment
- Complex Post Traumatic Stress Disorder (cPTSD) – including multiple childhood trauma or prolonged multiple trauma
- Behavioural problems such as impulse control issues and aggression
We are happy to discuss any referrals. Whilst we aim to minimise repeated assessments for clients with differing services, we can offer signposting advice or referral on when an individual’s needs may be more appropriately met by other service. Please contact us on 0300 555 4152.